Which feature aids in understanding user behavior in WalkMe?

The feature that significantly aids in understanding user behavior in WalkMe is Insights. This functionality provides analytics and reporting capabilities that allow businesses to track user interactions with WalkMe content. By leveraging Insights, organizations can obtain valuable data regarding how users navigate through processes, what features they engage with, and where they may encounter obstacles. This understanding is crucial for optimizing user experience, as it enables teams to identify patterns and make data-driven decisions to improve the overall effectiveness of their WalkMe solutions.

In contrast, Workflows primarily focus on guiding users through specific tasks step-by-step, while Style Customization is concerned with the visual aspects of the WalkMe solutions, such as themes and layouts. The Embed feature allows for the integration of WalkMe content into various platforms, but it does not provide insights into user behavior. Therefore, Insights is the essential feature that directly relates to the analysis and understanding of user interactions with WalkMe content.