What is the purpose of setting goals in WalkMe?

Setting goals in WalkMe primarily serves the purpose of tracking user progress and success metrics. This capability is essential because goals provide a clear benchmark for users and organizations to measure the effectiveness of their onboarding and training processes. By defining specific goals, organizations can analyze user behavior and engagement with the WalkMe solutions, allowing them to identify areas for improvement and measure the impact of their initiatives on user performance and success.

When goals are established, WalkMe can gather data on how well users are achieving these targets. This data is beneficial for making informed decisions regarding content updates, user experience optimizations, and overall training strategies. By focusing on measuring progress against defined objectives, companies can enhance learning outcomes and drive better results through tailored guidance and resources provided by WalkMe.

In contrast, creating user profiles focuses on customization of experiences for individual users, integration with third-party analytics tools is more about expanding functionality, and providing rewards for achievements centers on motivation rather than measurement of progress and metrics. While these elements can complement a user experience strategy, they are not the core purpose of setting goals within WalkMe.