How does WalkMe assist customer support teams?

WalkMe assists customer support teams primarily by offering self-help tools for users. This enables users to resolve their issues independently, often without the need to contact customer support. By empowering users with these tools, such as guided workflows, interactive on-screen guidance, and tooltips, WalkMe enhances the customer experience while simultaneously reducing the volume of support inquiries. This leads to more efficient operations within the support teams as they can focus on more complex issues that require personal attention.

In contrast to the other options, providing detailed instructional documents or reducing online FAQs does not directly impact the immediate user experience as effectively as self-help tools do. Increasing call center staff may temporarily boost support capabilities, but it does not address the root issue of user self-sufficiency and satisfaction. By making users more self-reliant through self-help tools, WalkMe facilitates a smoother support operation and enhances overall productivity.