Describe how "Triggers" work in WalkMe.

Triggers in WalkMe are essential components that dictate the visibility of WalkMe elements based on user interactions. They allow for a more personalized and contextually relevant experience within the software by responding to specific actions taken by users, such as clicks, scrolling, or navigation. When a user performs a designated action, a trigger can activate certain WalkMe content — like a tool tip, guide, or message — ensuring that help or information is provided exactly when and where it is needed.

This dynamic capability enhances user engagement and support, as it ensures that guidance is context-specific and aligned with the user's journey. For instance, if a user clicks on a button, a trigger might be set to display a tutorial overlay to help explain the next steps in a process, thereby facilitating a more intuitive interaction with the application. This makes management of customer experiences seamless and tailored to individual user workflows.